Frequently asked questions
Straight answers about registration, costs, tools, risks, security and support.
1. General use
How do I register?
Use the Create Account page and provide accurate contact details. An account manager normally calls within 24 hours to explain the next steps.
Do I need prior experience?
No, but you need to understand that markets can move against you. Learning resources and support explain controls without removing personal responsibility.
Can I use the site on mobile?
Yes. Navigation, tables and forms are designed for current mobile browsers.
2. Fees and results
What is the minimum starting capital?
The Basic level starts at $250 CAD. It is capital at risk, not a subscription fee.
Where are fees shown?
Review the Fees and Pricing page and the confirmation screen for an applicable transaction.
Is profit guaranteed?
No. Tools and automation cannot guarantee a return or prevent loss.
3. Platform functions
What does automated monitoring do?
It checks configured market conditions and organizes observations into summaries or alerts. It does not make every decision suitable.
Can I change settings?
Available watchlists, alerts and monitoring parameters can be adjusted. Review changes carefully.
4. Risks
Can I lose all invested capital?
Yes. Severe market movement, counterparty failure or other events can produce substantial or total loss.
Does diversification remove risk?
No. It can spread exposure, but assets may decline together.
5. Security and account access
How should I protect sign-in?
Use a unique password, enable multi-factor authentication and review login alerts.
Will support ask for my password?
No. Never share passwords, one-time codes or recovery credentials.
Who holds funds?
The responsible legal entity and provider are identified in the relevant account agreement. Confirm this before funding.
6. Help and support
What if a setting is wrong?
Pause affected activity if possible, record what happened and contact [email protected].
How quickly does support reply?
Initial responses are usually provided usually under one business hour during service hours.
7. Payments
How long do withdrawals take?
Typical windows range from within 24 hours to five business days after approval, depending on method.
Why might a withdrawal be delayed?
Identity checks, payment ownership, provider processing, technical issues or legal review may add time.
8. Further reading
Review Getting Started, Risk Disclosure, Security, Fees and Pricing and Withdrawal Policy.